FAQ

 

Hey there, bookworm! We know you're excited to receive your LitLoot book box, so let's dive into all the juicy details about shipping and returns.

At the checkout... Please select your shipping based on which carrier you would like. I highly recommend Aus Post as they have been the only carrier who have consistently delivered on time.

When do we ship?

We ship out our magical book boxes ASAP, however some weeks I receive more orders than usual and it can take me a little time to curate each book/blind date. I also have to order in specific titles, especially for the subscription boxes, this can often cause order delays that are outside of my control. If you have not received your shipment notification within 5 business days please reach out and I can let you now how far away your order is.

How do you get shipping information?

Once you place your order, we'll hook you up with a tracking number. We'll also send you email updates along the way, so you'll always be in the loop. No need to worry about your precious loot getting lost in the mail!

What if your parcel doesn't come?

Oh no! If your parcel decides to go on an unexpected adventure without you, just reach out to us. We'll put on our detective hats and track it down for you. We won't rest until your loot is safely in your hands.


What if you don't like the look of some of the items?

We totally get it. Sometimes you have specific preferences, and that's cool with us. At checkout, you'll find a comment box where you can let us know your preferences for the items in your loot box. We'll do our absolute best to accommodate you and make sure you're thrilled with every item you receive.

Returns and Damages?

Returns & Exchanges Policy

We hope you love your order! If something isn't right, here's what you need to know:

📦 Damaged Items

If your item arrives damaged, we’ll replace it free of charge.
To qualify:

  • Contact us within 7 days of delivery.

  • Provide photographic proof of the damage.
    Once confirmed, we’ll send a replacement at no extra cost.

🔄 Already-Owned Books

Already have the book you received?
We’re happy to offer an exchange under the following conditions:

  • The book must be returned in the same condition it was received.

  • Customers cover the return shipping cost.

  • A replacement will be sent after we’ve received and inspected the returned book.

🚫 Non-Returnable Items

Some items are not eligible for return or exchange:

  • Blind Date Books: These are final sale and cannot be returned or exchanged unless damaged (proof of damage required).

  • Regular Book Boxes: Our book boxes contain randomly selected titles. These are not eligible for refund or exchange due to duplicates or personal preferences.

Need help? Contact our customer service team — we’re here to help!

Also if your lovely LitLoot box has somehow been damaged, please contact me asap. I photograph every order the day it ships and make sure all items are in excellent condition. If anything you have purchased breaks ( eg: the zip on our mini bags) Please let me know, send a picture of the damaged item and I will replace it. 

So there you have it, dear reader. Shipping and returns made easy-peasy, just like flipping through the pages of your favourite book. If you have any more questions or need assistance, don't hesitate to reach out to us. Happy reading!